Customer-facing systems are critical to every business. Systems that enable customer self-service are valuable because of the efficiencies and cost savings they provide your organization. Even more importantly, they enable similar efficiencies and cost savings for your customers. Finally, these systems must do all this while strengthening and promoting your brand.

B2B Technologies has deep experience designing, deploying and maintaining these critical, customer-facing systems. We have learned that these solutions must:

• Support and enhance your brand;
• Improve service levels to your customers;
• Demonstrate your competitiveness with leading-edge IT tools;
• Reduce ordering cycles and response times, saving you and your customers, time and money;
• Improve your bottom line.

No longer can businesses merely maintain a presence on the Web. Savvy businesses see the Internet as an important customer service or sales channel, with the potential to boost sales in existing markets, create demand in new markets, and add efficiency to every step in the supply chain. These kinds of sophisticated customer-facing activities demand advanced solutions that can do everything from delivering information to capturing and managing orders, with full back-office system integration. Some of the systems B2B has deployed in this area include:

• Order Tracking Extranet,
• On-line Product Information Database,
• On-line Customer Quote Request,
• E-commerce solutions that manage the complete ordering process.

The e-commerce solutions built by B2B have ranged from the most basic to the most complex. Some of these solutions' features included:

• Multiple payment options,
• Package carrier integration,
• Promotions,
• Cross-sell and up-sell,
• Customer credit checking,
• Inventory verification,
• Multiple bill-to and ship-to addresses,
• On-line configuration and pricing of build-to-order products, and
• Integration to back-office inventory and order management systems.

B2B Technologies can create and deploy a simple storefront in as little as one week. More complex B2B systems can also be designed and deployed quickly using Microsoft's Commerce Server solution and its accompanying toolkit. SharePoint Portal Server can be used for a wide variety of extranet solutions. Whenever possible, B2B Technologies will utilize the efficiencies of packaged software before turning to custom development. When custom development is needed, however, you can trust B2B Technologies to build what you need with ease of use and ease of maintenance in mind.