Specialized Support for Software Applications
Software applications are the core of your most critical organization’s operations, facilitating continuous communication and collaboration with customers, business partners, and colleagues. The B2B Application Support Service (BASS) is essential to keep these business-critical applications available and operating at an optimum performance level. With BASS you have uninterrupted access to B2B’s extensive support resources, to help you maximize business continuity, improve your competitiveness, and make the most of limited resources through increased productivity. Technical assistance provided by B2B software application experts helps you minimize application failures or outages, maximize uptime, and reduce performance incidents, to keep your organization running smoothly. B2B experts are trained and knowledgeable in your specific applications and have a reputation for being among the most skilled in the industry. Specialized technical expertise is available to you 24 hours per day, 365 days per year by telephone and email.
Benefits
BASS protects your application investment and improves the availability of your applications. You experience the following benefits that directly impact your business performance:
Boost the availability of the core applications on which you depend to keep your business operations running efficiently and foster transparent collaboration and communication with your customers, partners, and employees.
Ø Accomplish more with limited resources, by augmenting your staff with B2B expertise.
Ø Reduce operational and business risk by keeping software applications running in top condition to safeguard business assets and improve regulatory compliance.
Ø Get technology and business results from best practices and specialized end-to-end software application knowledge learned from B2B engineers.
Ø Solve issues quickly with access to trained personnel
B2B makes custom solutions and the people who use them work better together. Today, those solutions are a strategic platform in a world that demands better integration between people, information, and ideas. BASS provides important services that protect your software application investment. These services are an important addition to your solution warranty, which provides for the integrity of your solution for a period of time after implementation acceptance, but does not provide 24/7 support, a Service Level Agreement, or service beyond that date.